Our company is a family owned and operated business. Founded in 1960, it is our mission to provide excellent customer service for all your appliance needs. Originally located in Northeast Philadelphia, we have been proudly servicing Philadelphia, Bucks County, Montgomery County, Delaware County, and New Jersey. In May 2017, our company moved to Bensalem, PA.
Though our name is Quaker City Service, you may hear our company referred to as WFCC Quaker City Factory. What does this mean? This means that we are part of Whirlpool’s network of Factory Certified Care Providers. Whirlpool recognized our commitment to superior customer service, and asked us to join their network. This network is made up of local service companies through out the country with the same goal. That goal is providing superior customer service for any Whirlpool or Whirlpool owned product.
All of our technicians are trained and certified by Whirlpool Corporation to diagnose and repair appliances using Whirlpool factory authorized parts. Each technician must also pass a criminal, driving and drug test in order to enter a customer’s home.
To continue to be part of Whirlpool’s Factory Certified Care Network, our company is held to strict metrics routinely monitored by Whirlpool. What does this mean to our customers? It means that we will continuously strive to offer you the best customer service experience.